CONTRACT OFFER

(public contract for the provision of tourist services)

City of Almaty

13.11.2024

The Limited Liability Partnership "TJ Travel (TiJay Travel)", represented by General Director Tatyana Vladimirovna Churikova, acting on the basis of the Charter, on the one hand, and an individual or legal entity (hereinafter referred to as the Client), on the other hand, have entered into this Agreement on the following terms:

  1. GENERAL PROVISIONS

1.1. This contract is a public offer (proposal) by the Tour Operator to the Client for the conclusion of a contract for the provision of tourist services under the conditions specified in this agreement.

1.2. The publication of this contract on the Tour Operator's website and the provision of information about the offered services constitute an offer by the Tour Operator to conclude a contract in accordance with Article 396 of the Civil Code of the Republic of Kazakhstan.

1.3. The Client is considered any individual or legal entity that has accepted the terms of this offer by performing at least one of the following actions:

  • Booking tours and services;
  • Making a prepayment or full payment for tourist services;
  • Signing a document (ticket, contract, or other document) with the Tour Operator.

1.4. The offer is considered accepted upon receipt by the Tour Operator of the Client's booking confirmation and/or payment.

  1. SUBJECT OF THE CONTRACT

2.1. The Tour Operator undertakes to provide the Client with tourist services specified in the catalog or on the Tour Operator's website, and the Client undertakes to pay for these services in accordance with the terms of this contract.

2.2. Tourist services may include, but are not limited to: hotel reservations, transportation services, excursions, insurance, and other services related to tour organization and implementation.

  1. OBLIGATIONS OF THE PARTIES

3.1. Obligations of the Tour Operator:

  • Provide services in accordance with the conditions specified in the contract.
  • Timely inform the Client of possible changes in tour conditions (route changes, dates, costs, etc.).
  • Ensure the proper quality of the services specified in the contract.

3.2. Obligations of the Client:

  • Pay for services in full within the established deadlines.
  • Comply with the rules and recommendations related to participation in the tour (health requirements, visa requirements, etc.).
  • Provide the necessary documents in a timely manner if required for service arrangements.
  1. RIGHT TO CHANGE TERMS AND CANCELLATION

4.1. The Tour Operator has the right to change the terms of the tours (including the price) before the contract is concluded, notifying the Client accordingly.

4.2. In case of tour cancellation by the Client, the Tour Operator has the right to withhold a penalty amount as specified in the booking conditions and the service description page.

4.3. If the Tour Operator cancels the tour on its own initiative, it is obliged to refund the Client the amount for unprovided services in full.

  1. COST AND PAYMENT PROCEDURE

5.1. The cost of services is determined according to the catalog or another document provided by the Tour Operator.

5.2. The Client undertakes to pay for the services according to the agreed calculation specified in the document or payment receipt.

5.3. Payment is made by bank transfer, online payment, or another method specified by the Tour Operator.

  1. LIABILITY OF THE PARTIES

6.1. The Tour Operator is responsible for fulfilling its obligations under this contract, except in cases where non-performance or improper performance is due to force majeure circumstances.

6.2. The Client is responsible for the accuracy of the provided data and for compliance with the terms specified in the contract.

  1. DISPUTE RESOLUTION

7.1. All disputes arising in the execution of this contract shall be resolved through negotiations.

7.2. If no agreement is reached, disputes shall be resolved in court at the location of the Tour Operator.

  1. OTHER CONDITIONS

8.1. This contract enters into force from the moment of its acceptance by the Client (offer acceptance) and remains valid until the parties fully fulfill their obligations.

8.2. All changes and additions to this contract shall be made in writing and signed by both parties.

8.3. If any provision of this contract is deemed invalid, it does not affect the validity of the remaining provisions.

  1. DETAILS OF THE PARTIES

Tour Operator:

Company Name: "TJ Travel (TiJay Travel)"

Address: Kazakhstan, Almaty, Bostandyk District, Popova Street, Building 19, Postal Code 050060

Phone: +77770293298

Email: tjtours10@gmail.com

BIN: 221140007920

Client:

Full Name: [Client’s Full Name]

Address: [Address]

Phone: [Phone]

Email: [Email]